You’ll be the human on the other end of Rejuve. When a patient has a question at 9pm, you answer it. When someone fills out a form wondering if this is right for them, you’re the one who helps them decide — kindly, honestly, and well. This role owns both sides of that relationship: keeping the patients we have, and turning the leads we already get into patients who stick around.
We’re a telehealth and longevity company built AI-first, which means you won’t be buried in busywork. You’ll have tools — Intercom, AI copilots, a real system — to help you move fast and stay personal at the same time. This is a hands-on role with a lot of ownership.
What you’ll do
- Own customer service and support — the front line for patients: questions, hiccups, “how does this work,” “where’s my order.” You make people feel taken care of.
- Close our inbound leads — reach out, answer honestly, and convert the right ones into patients. No pressure, no gimmicks; a good conversation that helps someone say yes.
- Drive retention and reduce churn — spot the patients who might drift, reach them first, and give them reasons to stay.
- Be the human on the other end — warm, clear, fast. You represent the brand in every message.
- Use tools and AI to do this at scale — Intercom-style helpdesk/CRM tools and AI assistance to handle volume without ever sounding like a robot.
You might be a fit if
- You’re an excellent written and verbal communicator — clear, warm, genuinely nice to talk to.
- You’re naturally persuasive in a way that feels like help, not pressure — you can carry a closing target AND care deeply about patient wellbeing.
- You’re organized and fast — people don’t wait long to hear back, and nothing falls through the cracks.
- You’ve worked in healthcare or telehealth (a strong plus), or can show you understand the responsibility of patient-facing work.
- You’re fluent with Intercom or similar support/CRM tools and pick up new systems quickly.
- You’re comfortable using AI to move faster — you see it as leverage, not a threat.
Bonus points
- Telehealth or broader healthcare experience.
- Hands-on experience with agentic or AI-assisted customer support.
- Numbers you can point to — conversion rates, retention/churn improvements, response times, closes.
How we work
- AI-first, for real — we build the boring parts away so you can spend your time on people.
- Small team, high autonomy — you’ll own your lane. No layers, no theater.
- We actually care about patients — longevity is a long game, and we mean it.
What we offer
- A role with real ownership over both patient happiness and growth.
- Base salary plus performance-based variable pay tied to conversions and retention — structure shared in our first conversation.
- Competitive benefits — details shared in our first conversation.